Wembley man protests his innocence after he is banned from Lidl store in Neasden for shoplifting
PUBLISHED: 12:26 29 September 2015 | UPDATED: 12:51 29 September 2015
A Wembley man has accused supermarket staff of wrongly branding him as a shoplifter resulting in him being banned from the store.
Trevor Ellis, from Chalkhill Road, claims he was browsing the aisles in the Lidl branch in Blackbird Hill, Neasden, when he was ordered to leave by a male worker who accused him of being a thief.
However he said when he requested an apology from the company’s head office he was instead sent a letter barring him from entering the store.
The 48-year-old said: “I felt like crying I’m so hurt. It’s a lie, it’s a total lie.
“If there are records on CCTV, I wish they would look at that - the times, dates, what I actually stole.
“They have nothing on me, I’m totally innocent.”
Recalling the incident two weeks ago, he added: “I wasn’t carrying a bag and he didn’t make any attempt to search me. He just said that if I didn’t leave he would call the police.
“I was suddenly surrounded by all the staff members and my head started to shake violently. I was so stressed.
“Another girl said “get out of the shop” which made me feel even more humiliated. In the end I was so distressed I left.”
Mr Ellis, who suffers from an anxiety order, is demanding an apology from Lidl claiming he is innocent.
“I’m a loyal customer and for some reason the staff have treated me like dirt,” he said.
“I’m not looking for compensation, just an unreserved apology from all the staff who were there that morning.”
A spokeswoman for Lidl said she unable to comment on individual cases such as Mr Ellis.
However she told the Times: “We reserve the right to exclude any member of the public from our stores should they be seen to be acting suspiciously or inappropriately. “This is for the benefit of all our employees and customers.”