North West London Hospital Trust is named the second worst in the country

Central Middlesex Hospital is set to lose its A&E department

Central Middlesex Hospital is set to lose its A&E department - Credit: Archant

Report by MHP Health Mandate ranked it 145th in a list of 146 trusts

A health trust that serves the borough’s residents has been labelled the second worst in the country when measuring quality of services with others.

North West London Hospitals Trust, which is responsible for Northwick Park (NWP), St Mark’s and Central Middlesex Hospitals (CMH) was ranked 145th out of 146 trusts according to a health policy and communications consultancy.

The report, released by MHP Health Mandate, is in stark contrast to a recent survey from CHKS Ltd, who placed the hospital trust inside the top 40 in the country.

CHKS, an independent provider of healthcare intelligence and quality improvement services to the NHS, carried out its report as an evaluation of 22 key performance indicators including safety, clinical effectiveness, health outcomes, efficiency, patient experience and quality of care.


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But the MHP report claims to provide a breakdown of all services and aggregate scores when compared to other trusts.

Among the measures analysed include the risk of catching MRSA, length of time to wait for an operation, and number of complaints received.

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The Trust is already under scrutiny with the impending closure of CMH’s Accident and Emergency Unit under a healthcare reform scheme called Shaping a Healthier Future.

The A&E at CMH is currently closed overnight and residents opposed to the plans have expressed their concern that NWP cannot cope with the added strain.

Leslie Clyne, a Kilburn resident who visited NWP with a prostate complaint, claimed it took him seven hours to be seen at the unit when he visited this month.

He said: “The fact that replacement services are not up to standard only goes to show that the trust is not being managed properly.”

However, Rory Shaw, medical director for The North West London Hospitals NHS Trust, told the Times they welcomed the survey stressing it was “one of many measuring different things.”

He added: “It is important to measure quality, safety and patient satisfaction and we are keen to learn and improve.”

But Mr Clyne said: “It’s contradictory, how they can turn around and say they need to improve but all the while they know these closures are going to hit them?”

Professor Shaw added: “We take quality, safety and patient satisfaction very seriously. Our mortality rates are in the best 8 per cent in the country. Our stroke service is in the top 25 per cent.

“Nine out of ten patients would recommend our hospital as part of the Friends and Family test. We had only four cases of MRSA in the bloodstream among 105,155 patients who were admitted in 2011/12.

“However, this report has highlighted the fact that patient satisfaction is an area we are not happy with ourselves and we have a number of plans in place to address this.”

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