Wembley care company ordered to make improvements by watchdog

A Wembley-based company which provides in-home care to more than 100 elderly and disabled patients has been ordered to make improvements after a care watchdog deemed it “not safe” and “not efficient”.

Inspectors for the Care Quality Commission rated Allied Healthcare Stonebridge based in Olympic Way as “requires improvement” following inspections on June 4 and 18 this year.

A report published on September 9 highlights a number of breaches of the company’s legal care duties towards patients living in Ealing and other London boroughs.

In one case the care records for a patient who had epilepsy and diabetes failed to give staff proper guidance on how to deal with a seizure or hypoglycaemic fits.

Despite many service users telling inspectors the care they received was “professional”, the report goes on to highlight how a number of members of staff had not received required “supervision” from a manager since September 2014.

Allied Healthcare Stonebridge is part of the Allied Healthcare group, one of the UK’s largest home healthcare providers.

Sally Warren, the CQC’s Deputy Chief Inspector for Adult Social Care said: “Everyone should be confident that their local social care providers will deliver safe, effective, compassionate and high quality care

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“If we find that a service requires improvement, we will expect them to deliver a full plan setting out how they will address the issues that have been identified. We will share our findings with local commissioners, and we will return in due course to check that the required improvements have been made.”

Allied Health Care Stonebridge will now have to submit a report to the CQC detailing improvements to be made to avoid enforcement action.