Outstanding Kilburn receptionist scoops NHS ‘gem’ award

An exceptionally courteous receptionist at a mental health centre in Kilburn has scooped a prize for being a ‘gem’ at an annual awards ceremony.

Rafi Khan, a receptionist at the community recovery health team in Brondesbury Road was awarded the ‘Gem Award’ at Central and North West cluster’s annual staff awards on Thursday November 5.

Mr Khan, who has been working at the centre for 11 years, was recognised for the extraordinary courtesy and kindness he shows to everyone visiting the team, even when faced with challenging situations.

His nomination read: “The first impression he gives of our service is so positive that it is something the rest of us feel we have to live up to. He is a role model for us all when it comes to treating absolutely everyone with dignity and respect.”

Another nomination said: “He was the first person I met when I started and I was struck then by the extraordinary courtesy he shows to everyone, and over that time my admiration and respect for his attitude towards all users of the building has only increased.

“Rafi demonstrates warmth, total respect for everyone, courtesy and kindness. There can be some challenging individuals at times in reception and Rafi is able to defuse the overwhelming majority of difficult situations using charm and quiet courtesy.”

Finalists at the annual gem awards had been nominated by colleagues and friends for their outstanding contribution and their dedication to the values of the CNWL trust.

Claire Murdoch, Chief Executive of Central and North West London Hospital Trust, said: “These are stars of CNWL and stars of the NHS.

“Some brought tears to my eyes and a lump to my throat but all filled me with pride and admiration. I congratulate them all. I really wish it had been televised live, so the public could see these fabulous people working day in and day out, for them, wrestling huge problems but generating ideas.”