Government health watchdog slams two care homes in Wembley

Pettsgrove Care Home, left, and Mosaic House, have both been told they require improvement (Pic cred

Pettsgrove Care Home, left, and Mosaic House, have both been told they require improvement (Pic credit: Adam thomas) - Credit: Archant

Two care homes in Wembley require improvement following on the spot inspections by government health watchdogs.

Pettsgrove Care Home, in Pettsgrove Avenue, and Mosaic House, in St Andrews Avenue, failed to pass all five criteria set by the Care Quality Commission (CQC) when it made an unannounced inspection in December and January, despite having passed all regulations when assessed earlier in the year.

Under CQC’s programmes of inspections, social care services are being given a ‘good’, ‘requires improvement’ or ‘inadequate’ rating according to whether they are safe, effective, caring, responsive and well led.

Pettsgrove Care Home, which accommodates a maximum of six people with learning difficulties, required improvement on three regulations, the report stated.

The care home still does not have a registered manager, but is being overseen by a service director, who is not registered with the CQC.


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Although tenants were found to live in a safe and caring environment, the complaints procedure was not accessible to people using the service or their relatives and representatives.

In some cases care plan folders lacked details with inconsistencies in the contents, which they said “exposed people to the risk of being given the wrong care and treatment.”

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Inspectors also found a breach of the Health and Social Care Act as the “registered person had not protected people against the risks of inappropriate or unsafe care” with an effective operation of systems to assess and monitor the quality of services provided.

Mosaic House, which accommodates up to give people with mental health needs, was found to be safe, caring and well-led. It was rated as ‘Requires improvement’ for effectiveness and responsiveness.

Clients were not always involved in planning and agreeing their care, and the care plans were not always signed to confirm consent, the report said. Care plans lacked detail of how people should be guided and did not include guidance for staff on their role in the process.

However people did now how to make a complaint, even if sometimes they felt they weren’t being listened to.

Some staff training was also found to be out of date.

Divya Gandhi, director of First Choice Care, who overseas Mosaic House, said: “Mosaic has three green stars for good and two amber stars. We are not breaking any regulations, we have no requirement or action plans, it’s all recommendations but we are working on the issues and a couple of them we have acted on already, and the rest we are looking at the end of June. It’s work in progress.”

Sally Warren, CQC’s deputy chief inspector for adult social care, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care.

“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.

“Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service.”

Pettsgrove Care Home did not respond to our enquiries

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