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Customer service award for sports centre in Brent

PUBLISHED: 13:42 27 July 2015

Vale Farm Sports Centre has won an award (Pic credit: Justin W Thomas)

Vale Farm Sports Centre has won an award (Pic credit: Justin W Thomas)

Justin W Thomas

A leisure centre in Sudbury has been given an award for its exemplary customer service.

Vale Farm Sports Centre has won an award (Pic credit: Justin W Thomas)Vale Farm Sports Centre has won an award (Pic credit: Justin W Thomas)

Vale Farm Sports Centre in Watford Road, which is operated by Everyone Active on behalf of Brent Council, attained the Customer Services Excellence Standard Award in recognition of their exceptional service and dedication to the needs of their customers.

The accolade demanded the centre go through a rigorous two-day assessment regime, involving self-evaluation, pre-assessment and evidence submission.

The centre also had to pass 59 criteria in five areas, including customer insight, culture of organisation, information and access, delivery, and timeliness and quality of service.

Everyone Active, which also runs centre in Ealing and Harrow, were also assessed and rated as “outstanding”, with staff described as having an “above and beyond” nature and a “first class” response to customer inquiries and requests.

Mark Leahy, area contract manager, said: “This award is an external validation to support the excellent work taking place in Ealing, Brent and Harrow and I would like to thank all of the colleagues for their hard work and dedication over the last 22 months.”


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