Call for homeless hostel in Kilburn ‘to be held to account’

Conway House in Quex Road

Conway House in Quex Road - Credit: Archant

Conway House in Quex Road, rocked by allegations of bullying and mismanagement

An independent organisation has written to councillors calling on them to hold a hostel for homeless people to account, amid allegations of bullying and improper management.

The allegations, raised by Camden Homeless Voice, (CHV) relate to Irish Centre Housing (ICH), an organisation which owns several hostels including Conway House in Quex Road, Kilburn.

CHV claims that more than 15 statements have been gathered from former workers and residents at Conway House. complaints include a failures to deal with racist attacks, bullying, and evicting residents under false pretences.

It has called on every councillor in Camden to intervene. CHV spokesman Yaya Pedro, a Conway House resident, said: “These ICH officers bullied and intimidate us and when Camden Single Pathways (hostel) management investigated the complaint, they refused to take our evidence and covered up the issues.”


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Previously the Times reported that Sean Duffy, a former worker, was claiming constructive dismissal against ICH.

Cllr Mike Katz, a Labour councillor for the Kilburn ward, said: “I’m sure that, as a long-standing partner of the council, ICH will want to investigate fully and provide assurances to Camden, its residents and the wider community about the services it provides at Conway House and elsewhere in the borough.”

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ICH says it has not been contacted by CHV and has not been provided with a copy of CHV’s letter to Camden councillors, or with any of the statements CHV says it has gathered.

A spokesman said: “ICH contests and will robustly refute any suggestion that it has not acted properly towards residents. ICH is happy to address any matters that Camden councillors wish to raise with it.”

The council said the matter is being investigated under its complaints procedure.

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