A pensioner has been refused a resident’s parking permit by Brent Council, despite living in the same house in Neasden for 57 years.

When Michael Dineen, of Severn Way, was helped by a friend to renew his annual £160-a-year permit on the council’s new and controversial online system last week, he could not believe the response. “It said I was not a resident of Brent and it could only give me a one-month permit,” said Mr Dineen.

The 67-year-old said he visited Brent Civic Centre in Engineer’s Way, Wembley, four times to seek help before the permit for his 22-year-old Mercedes expired on Sunday. Mr Dineen said: “They reckon they have no record of me having permits. A manager took my tenancy agreement at Brent Civic Centre on Friday and said he would phone but I haven’t heard from him.

‘‘I am stressed out. If I get a ticket, who’s paying for that? It’s unbelievable. I’ve never known anything like this.

“I haven’t slept all weekend, my car could be lifted this morning and taken to the pound. They [Brent Council] will give me a heart attack by playing around with me.”

On Monday, Mr Dineen made a fifth visit to Brent Civic Centre and was told he would receive a call later in the day.

No call came but on Monday evening Brent Council had a parking permit delivered to Mr Dineen’s home.

On Tuesday, Mr Dineen thanked the Brent and Kilburn Times for intervening. He said: “I’m relieved. I’m going for a beer today.

“The Times put the frighteners on them. It’s a shambles. They will have to open a shop where people can go and buy permits with cash or bank card, not online.”

Mr Dineen said the council offered no apology to him.

A spokesman for Brent Council said: “This matter has been resolved with Mr Dineen.”