Metroline bus drivers receive dementia training from Willesden charity

PUBLISHED: 11:48 12 September 2018

Metroline bus drivers trained in dealing with dementia sufferers (Picture: Ashford Place)

Metroline bus drivers trained in dealing with dementia sufferers (Picture: Ashford Place)


Bus drivers in Willesden have been working with a homeless charity to recognise passengers boarding with signs of dementia.

Willesden Green Bus Garage was transformed into a training centre for Metroline drivers last Friday.

Ashford Place, in Ashford Road, in partnership with CADBrent and Kilburn Primary Care Kilburn has been working with the operator to raise awareness of the incurable disease.

Dementia signs and symptoms to look out for were amongst information shared and drivers told of their experiences and conversations with passengers.

Danny Maher, charity chief, said: “The drivers showed a keen interest in our presentation, mentioned some instances when they came across a passenger with memory problems or confusion and who felt able to respond with positive customer service.

“We will continue our work with Metroline throughout Brent to raise awareness of dementia and to help bus drivers continue their excellent customer service.”

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