Brent and Kilburn people who have not claimed their £400 energy vouchers will be able to get help to do so at a free community drop-in being held at Kilburn post office this week.

The session is being supported by the Department for Energy Security and Net Zero (DESNZ).

The vouchers were rolled out under the Government’s Energy Bills Support Scheme (EBSS) last year and have been sent to customers who top up their electricity meter with a key or card.

Pre-payment electricity customers should have received six monthly vouchers for £66 and £67 through the post or by email to claim for energy credit on their key or card.

Many vouchers will have now expired, but the team at the drop-in event can help customers request new vouchers from as far back as the start of the scheme in October to make sure no one misses out before the scheme ends on June 30.

The local pop-up aims to provide residents with a helping hand in the local community, with experts from Citizens Advice being on hand to provide face-to-face advice and support on energy bills to help more people claim what they are entitled to.

Anyone who pops in can ask for help to find out how to redeem their energy bill vouchers. Citizens Advice will provide support and guide customers through paperwork or provide guidance on next steps to access the credit. No energy question will be too big or small for the team available on the day!

Kilburn community drop-in session details:

• Date: March 23, 2023

• Time: Drop-ins welcome from 9am to 5pm

• Location: Kilburn High Road Post Office, 79A Kilburn High Rd, North Maida Vale, London NW6 6JG