Quicker repairs promised as housing stock returns to Brent Council

PUBLISHED: 12:57 10 October 2017 | UPDATED: 12:57 10 October 2017

Alexandra Court will soon have Brent Council signage as stock goes back in house (Brent Council)

Alexandra Court will soon have Brent Council signage as stock goes back in house (Brent Council)


Quicker repairs, more investment in council blocks and new smartphone apps for transactions are being introduced as Brent’s council’s housing stock comes back in-house.

The council housing management services, previously provided by Brent Housing Partnership (BHP) will switch on Monday.

The move comes after BHP, which was set up in 2002, was put in special measures in March last year for its poor performance which is claimed to have left some tenants living in homes in a state of disrepair. It was given six months to improve its performance, but failed.

BHP was axed in November 2016 and the decision made to bring housing management in house.

Since then a 12-week consultation with tenants and leaseholders has resulted in plans for more investment in up-to-date technology, such as a new smartphone app for simple transactions, a “more responsive and flexible repairs service”, and targeted investment in buildings.

Cllr Harbi Farah, lead member for housing at Brent Council, said: “Housing is one of our most important services so it’s great that we’ve been able to bring it back in-house.

“Our tenants and residents can be sure that we’re determined to deliver an excellent service across the board.”

However Cllr Carol Shaw, Conservative vice chair of housing scrutiny committee at Brent Council, added: “I just hope that my tenants and residents in all my housing block receive a far better service than they have been for the last ten years. A lot of existent staff in BHP will be re-employed by Brent Council.

“I will certainly be monitoring the situation.”

Increased communication between housing and other council services to provide a better customer experience, a review of services, and better engagement of tenants and leaseholders in decision making about their homes and estates is also planned.

Tenancies remain the same and residents will still receive all the services they currently have access to.

However, branding is changing back to Brent Council which will appear on all official estate signage, website, social media, letters and ID cards of staff and contractors.

Residents have a chance to shape the new housing service and can get involved by taking part in a survey to help with the new customer service strategy, attend a workshop to better understand service standards and take part in the testing of designs for a new smartphone app.



Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other Kilburn Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Kilburn Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Kilburn Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Kilburn & Brent News Stories

Yesterday, 08:00

Letters, contributions and comments sent in from Times’ readers this week.

Election fever has gripped Brent’s politicians, but has it gripped its residents?

Friday, April 20, 2018

Five men have been sentenced to a total of 42 and a half years’ imprisonment for weapons offences, after cops from Brent found two loaded firearms and a large hunting knife in a car they pursued and stopped during last year’s Notting Hill Carnival weekend.

Friday, April 20, 2018

Kensal Green’s Mayhew animal charity is hosting a month’s worth of fundraising throughout May to help it continue its work for abandoned, neglected and vulnerable animals.

Friday, April 20, 2018

A campaigner who helped put the plight of Windrush migrants onto the national agenda is standing for election in Queen’s Park.

Friday, April 20, 2018

The Green Party is hoping to win its first ever council seats in Brent with a focus on air quality.

Thursday, April 19, 2018

Council chiefs have been slammed for buying a “designer home” for £1.1million in Harlesden when there are cheaper homes they could have converted in the neighbourhood.

Thursday, April 19, 2018

Staff at a Kenton hospice launched their Bubble Rush fundraiser by holding a mini foamy fun run for themselves.


The Granville has begun taking bookings for workspaces and events ahead of its opening this spring.

Brent Clinical Commissioning Group has announced changes to the community’s cardiology service.

If you have been looking for laser hair removal, beauty salon treatments, or skin care services you may be confused and overwhelmed with so much information out there and so many clinics and salons promising miraculous results.

Education and Training


Read the
Education and Training
e-edition today

Read Now

Newsletter Sign Up

Sign up to receive our regular email newsletter

Most Read Kilburn News

Show Job Lists

Digital Edition


Enjoy the
Brent & Kilburn Times
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now