Muslim worker refuses to sell ham and wine to customer in Tesco in Neasden

10:21 17 July 2014

Tesco have issued an apology to Julie Cottle

Tesco have issued an apology to Julie Cottle


A supermarket giant has issued an apology after a Muslim worker refused to serve a customer buying ham and wine saying he was fasting for Ramadan.

Julie Cottle, has lodged a complaint with Tesco after the employee at the manned till inside the Express branch in Neasden Lane, insisted she use the self-service checkout.

Ramadan is the ninth month of the Islamic calendar when Muslims, who are strictly forbidden from consuming alcohol and pork at all times, fast between dawn and sunset.

Mrs Cottle told the Times: “He pointed at the ham and wine in my basket and said ‘I can’t serve you that because I’m fasting’.

“When I told him he should be serving customers not turning them away he still refused telling me to go to the self-service.

“I was furious.”

When Mrs Cottle, a mother-of-three, complained to the manager she said he backed the worker.

“He insisted I use the self-checkout but said he would pass on my complaint,” she said.

“I’m disgusted. If he is refusing to do his job he shouldn’t be there.”

Mrs Cottle said after calling customer services when she got home she was told the worker could face disciplinary action.

She added: “I hope he does. If he can’t serve food he shouldn’t be working in a supermarket.”

A spokesman for Tesco said: “We’re here to serve our customers the products they choose to buy. We don’t have a specific policy and take a pragmatic approach if a colleague raises concerns about a job they have been asked to do.

“We apologise to our customer for any inconvenience on this occasion.”


Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other Kilburn Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Kilburn Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Kilburn Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Kilburn & Brent News Stories

Yesterday, 15:10
Rabbi Baruch Levin and Sayed Yousif Al-Khoei OBE hold Jewish Sukkot festival in Brondesbury Park's Mosque

A Mosque has held a Jewish festival in Brondesbury Park in an unprecedented interfaith gathering to bring their communities together.

Yesterday, 15:09
Tia Harrold was last seen in Old Street on October 13. Picture: Met Police

Concerns are growing for the welfare of a missing schoolgirl from Islington with links to Brent.

Yesterday, 13:38
How the new Brent Cross Shopping Centre could look

Plans to double the size of Brent Cross Shopping Centre in a £1.4billion makeover have been revealed by its owners today.

Yesterday, 11:08
Dr Ethie Kong, chair of Brent Clinical Commissioning Group

Brent’s health chiefs are urging residents to protect themselves this winter so as to protect others by getting a flu jab.

Sunday, October 23, 2016
Mapping Brent at theTricycle Theatre (Pic: Mark Douet)

A theatre in Kilburn has launched its most ambitious project to take over six satellite venues across the borough in a bid to engage communities and participants.

Saturday, October 22, 2016
Carrie, with her kittens and adopted black and white kitten Spiro

A hero mum cat from Kilburn has came to the aid of an orphaned male kitten by nursing him at the Mayhew Animal Home.

Friday, October 21, 2016
This knife was seized in Brent

This deadly knife which was seized in Brent is one of 112 that officers have confiscated in the last five days as part of a London-wide operation.

Friday, October 21, 2016
Bierut Gardens was fined for breaching the smoking ban last year (Pic credit: Brent Council)

Brent Council and the police have formed a dedicated team which will crackdown on shisha lounges that flout the smoking ban.

Education and Training


Read the
Education and Training
e-edition today

Read Now

Newsletter Sign Up

Most Read Kilburn News


Show Job Lists


£3,000 goes a long way at Boots

Cosmetics, toiletries, vitamins and more. Boots is the number one choice when it comes to purchasing daily essentials.

Kit yourself out and go Apple mad!

If you’re obsessed with Apple or just love a good gadget, this is a prize that will blow you away! An incredible £3,333 to spend on Apple goodies! How would you like to be the proud new owner of the Apple Watch?

Digital Edition


Enjoy the
Brent & Kilburn Times
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now