New team in place to get GP surgery in Wembley rated ‘inadequate’ out of special measures

PUBLISHED: 09:12 12 April 2018 | UPDATED: 09:12 12 April 2018

Chalkhill Family Practice in Wembley has a new team running it (Google)

Chalkhill Family Practice in Wembley has a new team running it (Google)


A GP practice in Wembley that was put into special measures by the health watchdog last year is hoping for a clean bill of health after replacing its top table.

Chalkhill Family Practice, in Chalkhill Road, was rated “inadequate” by the Care Quality Commission (CQC) for failing criteria on being safe and well-led when inspectors visited it in November.

They found patients were at risk of harm because systems and processes were not in place to keep them safe, according to a CQC report published on March 28.

But when contacted by the Times, the surgery said it now operates under new leadership following a partnership approval by the CQC in February.

Dr Majida Hussain, of the former single-hand practice, has formed a partnership with Dr Natasha Rahman and Dr Moin Kapadia, and all three are now in charge.

Ekran Rikaby, practice manager, said: “This report has nothing to do with the new partnership.

“They are in contact with the CQC who will inspect us as a new provider.”

The CQC found areas of concern in relation to recruitment checks, medicines management and dealing with emergencies.

Governance arrangements had systemic weaknesses and did not ensure the practice was run safely and effectively, and performance was not being monitored in all areas.

The report also found that not all the partners in the practice were able to demonstrate they had the experience, capacity and capability to ensure safe and high quality care and staff were not always aware of their responsibilities.

It was rated “requires improvement” for being effective but “good” for being caring and responsive to people’s needs.

Michele Golden, the CQC’s acting deputy chief inspector of general practice, said: “Chalkhill Family Practice was rated good for being caring and responsive, and patients told us they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

“However, in other areas there needs to be significant changes to improve the practice’s inadequate overall rating.”

Approached by the Times in light of the practice’s new management, the CQC spokesman added this week: “The old practice was placed in special measures to help it improve particularly with regards to safe care and treatment.

“We will inspect the practice again in due course.”

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