Search

GP surgery in Kingsbury placed in special measures over catalogue of failures

PUBLISHED: 17:09 23 September 2016 | UPDATED: 10:47 25 September 2016

Kings Edge Medical Centre is in Kingsbury (Pic: Google)

Kings Edge Medical Centre is in Kingsbury (Pic: Google)

Archant

A GP surgery in Kingsbury has been placed in special measures after a health watchdog uncovered a shocking catalogue of failures including a lack of infection control.

Kings Edge Medical Centre in Stag Lane, was rated as ‘inadequate’ by the Care Quality Commission following an inspection at the practice which has almost 4,500 patients on its books.

A damning report into the surgery showed:

• There were serious concerns relating to infection control, vaccines and medicines management, recruitment, staffing and dealing with emergencies.

• Patient feedback was mostly negative and they said they were not always treated with dignity and compassion.

• The appointment system was not working well.

• The practice had no clear leadership structure.

The surgery was also criticised for failing to keep updated with health guidelines and a lack of proper recruitment checks when hiring staff.

Other issues raised included the discovery of 20 blank prescription in a doctor’s bag, a clinician who was unable to identify or report notifiable safety incidents, and the practice failing to take action to address issues identified in the GP national patient survey.

One clinician told inspectors he would have to rely on other health care professionals to diagnose depression and depended on advice from a family planning clinic if a teenage girl requested contraception.

In February the surgery was forced to suspend it services for three months following a damming inspection which found no staff were able to operate the practice’s defibrillator, a clinician was unable to name the correct antibiotics to prescribe for a chest infection and there was no interpretation service available for patients who spoke no or little English.

When inspectors revisited the practice in May some improvements had been made but there were still areas of concern resulting in it being placed in special measures.

The surgery will be inspected in February next year.

If it is found inadequate again it could face further action from CQC.

Pragna Damani, manager of Kings Edge Medical Centre, told the Times the practice was one of the best in Brent and the inspection was more like a ‘tick exercise’ as the surgery is doing things right but ‘not the way the CQC wanted’.

She added: “We were doing the right procedure for our patients but our presentation was not right.

“Presentation is more important to CQC than actual patient care.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Kilburn Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Kilburn Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Kilburn Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Kilburn & Brent News Stories

A teenager from Kilburn has a chance to get into the finals of a busking competition and urgently needs backing from people in Brent.

16:26

Police are appealing for witnesses after a pedestrian was killed after being hit by an HGV on the A406.

Callous thieves have stolen a “trusty old ambulance” vital to an animal charity in Kensal Green.

Yesterday, 17:50

When Italian Nadia Mensah Yeboah arrived in England aged 13 she spoke barely any English but that hasn’t stopped the Capital City Academy pupil who is off to university to study law.

Yesterday, 17:31

Students at Alperton Community School achieved record A-level results with THREE pupils accepted into Oxbridge.

Yesterday, 17:09

A Wembley halls of residence has failed a second round of testing on its cladding, compounding fears that the building could be at serious risk of a Grenfell-style inferno if the cladding is not replaced.

Yesterday, 16:24

Two Wembley Park pupils are off to Cambridge University while another who started school life with barely any English is heading to Warwick.

Yesterday, 16:23

The Crest Academy in Neasden achieved it’s best ever A-level results as a record number of students head off to university.

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now

Newsletter Sign Up

Sign up to receive our regular email newsletter

Most Read Kilburn News

Show Job Lists

Digital Edition

cover

Enjoy the
Brent & Kilburn Times
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now