Search

British Gas ‘frighten Harlesden pensioner into paying towards energy bill’ even though she’s not a customer

13:31 23 September 2016

May Redley, from Harlesden, was wrongly billed by British Gas and panicked by threatening letters set up a direct debit to pay it. Picture credit: Adam Tiernan Thomas

May Redley, from Harlesden, was wrongly billed by British Gas and panicked by threatening letters set up a direct debit to pay it. Picture credit: Adam Tiernan Thomas

© Adam Tiernan Thomas

A bungling energy company frightened an elderly pensioner from Harlesden into paying £30 towards a bill sent to her despite her not being a customer.

May Redley, of Harlesden Road, set up a direct debit with British Gas after receiving the demand for £144.35, despite being an EDF prepay customer.

The 65-year-old, who has lived in her one-bedroom council flat in for 11 years, told the Times she was scared into doing so as she feared her energy would be cut off.

She said: “When the first bill came here last year I tried to explain to them I’ve never done business with British Gas, I get my gas from EDF, but they ignored me.

“Because I wasn’t paying, they sent me threatening letters. I was so frightened because I live by myself and I was worried they would come and send someone here so I set up a direct debit.

“They took £30 out of that. Thank goodness my niece Johanna Thomas visited and she helped me and phoned them up.”

“Right now I’ve cancelled my direct debit, I haven’t heard from them. I don’t know what’s going on.”

Ms Thomas said: “I rang them and they said ‘she’s not with us, it must have been a mistake’.

“How many elderly people get these letters? At that age you get frightened, she paid £30 she was so scared.

She added: “Don’t just pay straight away, look into it. Some people have no-one to talk on their behalf, they just panic and pay.”

A spokesman for British Gas said the £30 would be refunded.

He added: “When Mrs Redley contacted us to point out the mistake more than three weeks ago we quickly rectified this and apologised.

“Mrs Redley has never been a British Gas customer. The error occurred when an account was set up for her address in error when the supply was in fact for a neighbouring flat.

“We are writing to her to offer a goodwill gesture.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Kilburn Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Kilburn Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Kilburn Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Kilburn & Brent News Stories

Ingrid Schultz, 65, travelled abroad, dined out at restaurants and splashed out on shopping sprees after pocketing £10,000 over five years.

Jason De Sousa, 21, was arrested yesterday and will appear at Hendon Magistrates Court today while a 20-year-old has been bailed until March.

Police and the London Fire Brigade were called shortly before 1pm after 60mph winds blew off a section of roofing which fell outside Costa Coffee.

A sports centre in Sudbury is urging people to sign up for a charity swim.

Jurors failed to reach verdicts last week on charges of rape and sexual assault regarding an incident at York University in June 2014.

The sausage dog, named Bob, was born completely deaf but is now on the lookout for his pawfect home thanks to The Mayhew.

Shock figures have revealed that Brent has the highest number of newly reported cases of female genital mutilation (FGM) in the capital.

Yesterday, 16:42

A community centre in a deprived area in Queen’s Park which offers advice services for vulnerable residents has been praised by the mayor of Westminster.

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now

Newsletter Sign Up

Sign up to receive our regular email newsletter

Most Read Kilburn News

HOT JOBS

Show Job Lists

Digital Edition

cover

Enjoy the
Brent & Kilburn Times
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now