Search

British Gas ‘frighten Harlesden pensioner into paying towards energy bill’ even though she’s not a customer

13:31 23 September 2016

May Redley, from Harlesden, was wrongly billed by British Gas and panicked by threatening letters set up a direct debit to pay it. Picture credit: Adam Tiernan Thomas

May Redley, from Harlesden, was wrongly billed by British Gas and panicked by threatening letters set up a direct debit to pay it. Picture credit: Adam Tiernan Thomas

© Adam Tiernan Thomas

A bungling energy company frightened an elderly pensioner from Harlesden into paying £30 towards a bill sent to her despite her not being a customer.

May Redley, of Harlesden Road, set up a direct debit with British Gas after receiving the demand for £144.35, despite being an EDF prepay customer.

The 65-year-old, who has lived in her one-bedroom council flat in for 11 years, told the Times she was scared into doing so as she feared her energy would be cut off.

She said: “When the first bill came here last year I tried to explain to them I’ve never done business with British Gas, I get my gas from EDF, but they ignored me.

“Because I wasn’t paying, they sent me threatening letters. I was so frightened because I live by myself and I was worried they would come and send someone here so I set up a direct debit.

“They took £30 out of that. Thank goodness my niece Johanna Thomas visited and she helped me and phoned them up.”

“Right now I’ve cancelled my direct debit, I haven’t heard from them. I don’t know what’s going on.”

Ms Thomas said: “I rang them and they said ‘she’s not with us, it must have been a mistake’.

“How many elderly people get these letters? At that age you get frightened, she paid £30 she was so scared.

She added: “Don’t just pay straight away, look into it. Some people have no-one to talk on their behalf, they just panic and pay.”

A spokesman for British Gas said the £30 would be refunded.

He added: “When Mrs Redley contacted us to point out the mistake more than three weeks ago we quickly rectified this and apologised.

“Mrs Redley has never been a British Gas customer. The error occurred when an account was set up for her address in error when the supply was in fact for a neighbouring flat.

“We are writing to her to offer a goodwill gesture.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Kilburn Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Kilburn Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Kilburn Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Kilburn & Brent News Stories

12 minutes ago
Driver on a mobile call behind the wheel

Police figures show the number of drivers who use mobile phones behind the wheel is on the rise.

16 minutes ago
Philip Bromberg outside Preston LIbrary after a fire Preston Road interrupted their fim night showing of Singing in the Rain

Library volunteers in Wembley had their film evening cut short by a fire which ripped through a building nearby.

The Rt.Hon Lord Paul Boeteng paid tribute to Pramukh Swami Maharaj, the spiritual leader of the Neasden Temple

Dignitaries and well-wishers gathered at Neasden Temple to pay tribute to the life and legacy of its spiritual leader.

Strongman Butty Sugrue, who lived in Kilburn, tearing a book directory as his sister-in-law May looks on, circa 1960's. Pic: The Patrick Houlihan Collection.

One of Kilburn’s most famous strongmen was remembered at a special ceremony in Ireland on Sunday.

Yesterday, 10:40
Police were called to The Brent Tavern in Dollis Hill (Pic: Google)

A man has been arrested for allegedly waving a machete around in a pub in Dollis Hill.

Friday, September 23, 2016
Kings Edge Medical Centre is in Kingsbury (Pic: Google)

A GP surgery in Kingsbury has been placed in special measures after a health watchdog uncovered a shocking catalogue of failures including a lack of infection control.

Friday, September 23, 2016
NCA officers arriving at Markuta's home to arrest him (Pic: NCA)

A Willesden man has been jailed for hacking into a business computer network and stealing more than 450,000 email accounts and passwords.

Friday, September 23, 2016
May Redley, from Harlesden, was wrongly billed by British Gas and panicked by threatening letters set up a direct debit to pay it. Picture credit: Adam Tiernan Thomas

A bungling energy company frightened an elderly pensioner from Harlesden into paying £30 towards a bill sent to her despite her not being a customer.

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now

Newsletter Sign Up

Most Read Kilburn News

HOT JOBS

Show Job Lists

Competitions

Kit yourself out and go Apple mad!

If you’re obsessed with Apple or just love a good gadget, this is a prize that will blow you away! An incredible £3,333 to spend on Apple goodies! How would you like to be the proud new owner of the Apple Watch?

VW Golf Estate

As we grow older it becomes more and more important to have means to travel about safely and quickly. Our friendship groups and families grow and the need to have a car that is not only safe but also fast and big enough for all our needs is ever more important. There are many cars on the market for such needs but none deals with them as efficiently or as neatly as a VW Golf Estate. These cars are build strong, long lasting and spacious for a reason. They cater to the needs of many and are some of the most popular cars currently on the market.

Digital Edition

cover

Enjoy the
Brent & Kilburn Times
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now